Isavia endeavours, in tune with its strategy, to continuously strive to adopt new technology and procedures. In an effort to ensure the focus on these strategic guidelines and the importance of future digital development in the operation of the company, a separate support division for these issues was created at the end of 2019. Isavia is a service company in airport operations, and the role of IT in this context is to create a digital venue for employees, partners and customers. Thus, the company supplies important infrastructure and internal services to increase economisation, efficiency and services security to those who pass through Keflavík Airport.
Efforts were made in 2020 to focus on internal aspects and assess the manner in which digital developments and IT can support Isavia’s future vision. The decision was made to formulate a policy for the issue, establish guiding lights for the future and a clear framework regarding decisions and information provision. Work on the IT policy began at the end of 2020 and will be completed in early 2021. Clear objectives were established for the issues for 2021, with a focus on data-driven decision making. The idea is to focus on strengthening data warehouses and increase management access to information. The main criteria is that access to information is open unless there are specific reasoned arguments that this should not be the case.
The operation in 2020 was characterised by the challenges posed by Covid-19. The first task of the new division was to lead the adoption of Microsoft Teams, which is a dynamic collaborative and communication tool. The adoption of Teams was quite speedy and successful during the work-at-home trend during the year and is now one of the basic tools used by employees. The company has been able to adopt new procedures as regards filing, the manner in which employees work together and how projects are managed.
Isavia and its subsidiaries employ numerous employees who undertake a wide range of tasks. To strengthen communications between the groups working in different locations within Iceland, and to bolster team spirit, the decision was made to adopt Workplace, a communications medium for workplaces. The medium is based on the same characteristics and interfaces as Facebook while still being specially designed for company environments where access is easy from any location and at any time. It is easy to access information on the company, the work and the projects in progress. The adoption of Workplace was a success and was carried out during the second wave of the pandemic in 2020.
The company also adopted electronic signatures in 2020, and the adoption of the first stage of the project has been completed. At present, electronic signatures are used in conventional agreements with suppliers and employees. The project supports the environmental goals of the company as regards reducing the carbon footprint of its operations and has also helped the company to maintain conventional operations despite the ban on gatherings. The next work components involve the customers of Isavia and applications to the external website of Isavia.